China Institute of Information and Communication： It is not recommended to take isolation measures directly for users of travel cards with asterisks.
Cctv newsAccording to the message of WeChat WeChat official account, since it was launched at the end of February, 2020, the "Communication Travel Card" has been providing services to the people all over the country for nearly 23 months, which is convenient for the masses to travel healthily during the epidemic. Recently, the epidemic situation in various places has continued to be severe. With the approach of the Spring Festival and the Winter Olympics, the query volume of travel cards is gradually increasing.
In view of some problems recently encountered when using the travel card query service, such as what is the meaning of the asterisk in the travel card, why the travel can’t be found, why the travel information is not updated, etc., the "Communication Travel Card" collects and sorts out high-frequency problems and answers them as follows:
ask
What does the asterisk "*" on the itinerary card mean?
answer
A: The asterisk "*" in the upper right corner of the visiting place indicates that there are cities with medium and high-risk areas in the past 14 days, but it does not mean that users have actually visited these medium and high-risk areas.
Note: the asterisk "*" has nothing to do with the user’s personal health status, but is only used as a reminder sign including cities in medium and high risk areas, which is convenient for managers to check.
ask
How long does it usually take for the asterisk "*" on the itinerary card to disappear?
answer
When your trip in the past 14 days does not include cities in high-risk areas, the asterisk will disappear by itself.
ask
What is the update time of the asterisk "*" on the itinerary card?
answer
The asterisk mark will change according to the identification of high-risk areas in cities by epidemic prevention departments, and the data will be updated according to the latest information released by local health and health committees. There will be a certain time difference in data update, and synchronization is usually completed within 24 hours.
ask
Can I travel with the trip card "*"?
answer
If you have an asterisk "*" on your itinerary card, it means that there are cities with medium and high risk areas in your itinerary in the past 14 days. You need to further confirm whether you have been to medium and high risk areas. If you have, you need to strictly follow the epidemic prevention management regulations in your area and report to the relevant administrative departments. If you haven’t been there, you need to know the travel policies of various places in advance before you travel, and judge whether to continue to travel according to the requirements of epidemic prevention management in various places.
ask
Will the trip cassette "*" be quarantined?
answer
An asterisk "*" on the itinerary card indicates that there are cities with medium and high risk areas in the user’s itinerary in the past 14 days, but it does not mean that the user has actually visited these medium and high risk areas. When the epidemic prevention managers see that the user’s travel card is marked with an asterisk, they suggest to further verify whether the other party has actually been to the middle and high risk areas, and then follow the local epidemic prevention policy to judge whether it is necessary to isolate. It is not recommended to take isolation measures directly for travel card users with asterisks.
ask
What data information is the travel card based on?
answer
The travel card analyzes mobile phone signaling and bill data, which is obtained by the operator through the location of the base station where the mobile phone number used by the user is located. Due to technical reasons such as possible cross coverage of base station signals, limited accuracy of signaling data, and delayed data update, there may be some deviation in travel card service data. If there is a serious deviation in the results, please contact the customer service of the operator in time for verification (Telecom 10000/ Mobile 10086/ Unicom 10010).
ask
What should I do if the itinerary inquiry is not allowed? I haven’t been to a place but it shows/I have been to b place but it doesn’t show.
answer
The travel card service uses base station data. In order to ensure continuous communication and achieve coverage without blind spots, the base station signals of the two places at the junction of administrative divisions may cross-cover, causing mobile phones to use the base station signals of neighboring cities without roaming. In addition, staying in a city for less than 4 hours will not be recorded. Overseas travel records require you to use international roaming service while going abroad. If there is a serious deviation in the results, please contact the customer service of the operator in time for verification (Telecom 10000/ Mobile 10086/ Unicom 10010).
ask
What should I do if the itinerary card can’t find the itinerary?
answer
The travel card analyzes the signaling and bill data of the mobile phone, so the premise of having travel data is that you have generated these data in the process of using the mobile phone. If you can’t find the itinerary, you can try to make a few more phone calls, or turn off the Wi-Fi connection and use the 4G traffic. Usually you can find the data the next day. In order to avoid the position deviation caused by the coverage of base stations in neighboring cities, the travel card is set to meet the judgment condition of staying for 4 hours, so it takes more than 4 hours (for example, once at 7: 00 a.m. and once at 12: 00 p.m.) to record the earliest-latest calls or traffic usage in a day to meet the requirements.
In addition, if you are a "number portability" user, there is a certain time difference between user information synchronization and trip calculation, and usually the calculation of trip information will be delayed by 1-2 days. If you still can’t check the itinerary, please contact the customer service of your operator in time (Telecom 10000/ Mobile 10086/ Unicom 10010).
ask
Why can’t I receive SMS verification code or prompt "Sending SMS failed"?
answer
You can judge by the following questions: Is there a blacklist for software interception or SMS reception? Is the mobile phone in arrears? Is the network signal at the current location good? Have you taken the initiative to ban value-added services? In addition, if it is a rush hour, it may cause SMS congestion due to excessive requests in a short time (such as rush hour). It is recommended to wait for a while and try again.
If all the above problems are solved and you still can’t receive the verification code, please contact the customer service of your operator immediately. In addition, it is recommended to download the version of the "Communication Travel Card" mobile APP, which provides one-click login service for the local mobile phone number, which can save the process of sending and receiving verification codes.
ask
When is the update time of the travel information on the travel card?
answer
Every morning at 8-10 am, the data of the first 14 days will be updated uniformly. The user’s travel calculation in the first 14 days is completed in the background of the operator, and the result will be delayed by one day. For example, the travel data in the 14 days before September 15 (between 0: 00 on September 1 and 24: 00 on September 14) is queried on September 15.
ask
How to change the mobile phone number?
answer
If the mobile phone number you want to query is inconsistent with the automatically popped up mobile phone number, you need to close the pop-up default mobile phone number query pop-up window first, and then enter the new mobile phone number you want to query in the login interface. You need to enter the verification code to query the new mobile phone number for the first time.
ask
When using Beijing Health Bao, it is sometimes necessary to verify the travel information through the communication travel card service. What should I do if I find that the mobile phone number bound to Beijing Health Bao account is not my own, or the mobile phone number has been stopped and I can’t receive the verification code?
answer
You can change or unbind your mobile phone number in the Personal Center of Beijing Health Treasure. However, it should be noted that according to the requirements of relevant departments in Beijing, the changed or unbundled mobile phone number will be invalid after 14 days, and this number still needs to be verified during this period. If you still have any questions, please call 12345 and feed back the problem to Beijing Big Data Center for assistance.
If you have any problems with the itinerary inquiry during the use of the Communication Itinerary Card, please call the customer service hotline of your operator immediately:
Please dial 10000 for China Telecom, 10086 for China Mobile and 10010 for China Unicom.
Communication travel card is a free travel inquiry service jointly launched by China Telecom, China Mobile, China Unicom and China ICT Institute. Local governments can use travel card service as an auxiliary epidemic prevention and control management tool, but it is not recommended to use it as the only judgment basis. Please pay attention to the use risks and make adjustments according to the actual situation.