Exposed at the party on March 15th | This finidi gearbox has frequent failures! Actually give the owner hush money?
Mr. Liu’s English finidi QX60 Two-wheel Drive Excellent Edition was purchased at a cost of 500,000 yuan. In two years, the gearbox was replaced for free twice in the 4S shop because of abnormal sound and gearbox failure.
Mr. Liu feels that this is a very serious problem, and he suspects that the manufacturer has not solved this problem at all.
What he didn’t expect was that two months after the gearbox was replaced for the second time, it broke down again. The car suddenly made a loud noise, and the throttle and brakes failed one after another. Mr. Liu said: "The throttle failure and brake failure feel particularly horrible."
He was hanging in the P gear, the gas door didn’t respond, the accelerator didn’t respond to the end, and then he hung in the neutral gear, but there was still no response when he stepped on the accelerator.
It was still a gearbox failure after testing in 4S shop. Because it was still within the warranty period, the gearbox was replaced for the third time free of charge.
The staff of the finidi 4S store think that it is the gearbox. They told Mr. Liu that this was not a small problem, and it was not a car that appeared.
The manager of 4S shop admits that he is not the only one who has the same experience, and this problem has appeared for several years.
The manager told Mr. Liu: "If it is defective, not every car is broken. If it is not defective, the frequency of this gearbox is quite high, and several cars have been replaced. The probability that we sell so many cars for several cars is not very high, but it will be broken."
It is not only Mr. Liu who has a similar experience. With Mr. Sui’s English finidi QX60 two-wheel drive version, the gearbox was replaced for free three times in a row because of abnormal noise and jitter within three years, but the hidden danger still exists. One day in July 2020, Mr. Sui experienced a thrilling scene: the car was driving normally on the viaduct, and the steering wheel suddenly lost power, and the brakes became very hard, which scared him into a cold sweat.
4S shop inspection, the gearbox is still damaged, but this time the difference is that you need to bear the replacement cost of 145,000 yuan with your husband.
The manufacturer said that Mr. Sui’s car has been out of warranty and needs to replace the gearbox at his own expense.
Like Mr. Liu and Mr. Sui, more and more British and finidi car owners have problems. Among the 500 riders, more than 200 people have various problems with their cars.
Some car owners found abnormal noise and the sound was harsh.
Some car owners said that there was a very loud noise when they changed the lights to D gear and then stepped on the accelerator, and the car didn’t start, and there was no response when they stepped on the accelerator.
A Beijing car owner whose car broke down found that the oil supply didn’t go, the N gear didn’t move, the neutral gear didn’t turn, and the accelerator didn’t respond.
There is also a car owner who suddenly broke down at a high speed and suddenly lost power at 100 kilometers per hour. There is no power output when stepping on the accelerator, but the speed of the tachometer is still moving.
For the abnormal sound, frustration and loss of power of the car, the solution given by the manufacturer is to replace the gearbox. However, this has not completely solved the problem. Many people have replaced the gearbox two or three times, but the problem remains.
Mr. Zhang, the owner of QX60 in finidi, England, said that he had doubts about the brand, and he was afraid that he would change the third and fourth gearboxes later. Mr. Liu, the owner of QX60 in finidi, England, said that he doesn’t drive this car very much now, and he is mainly worried that it will break down.
What is even more unacceptable to the majority of car owners is that Britain and finidi provide a four-year or 100,000-kilometer warranty period for their brand cars. Once the warranty period expires, the car owners will have to bear high maintenance costs themselves.
Mr. Zhu, the owner of QX60 in finidi, England, said that the price of changing a gearbox is between 140,000 and 150,000, which means buying a gearbox again.
Mr. Shi, the owner of QX60 in finidi, England, said that at present, if his car is used, it only sells more than 200,000, while this gearbox is more than 140,000, so it is better to sell the car.
The troubles of QX60 gearbox in Britain and finidi kept appearing, and car owners repeatedly asked 400 customer service and 4S stores for explanations. Under pressure, Britain and finidi began to contact car owners who were active in rights protection through 4S stores to negotiate solutions separately.
In September 2020, the reporter came to the 4S shop with a car owner. The staff of finidi’s 4S store said that the warranty period would be extended for 10 years at most, but they asked the owner to sign an agreement with the 4S store, which would impose some restrictions on the owner. The staff said that after signing, they should not go to the media again because they thought the problem had been solved.
However, different from the previous way of replacing the new gearbox, the agreement is clear: "4S shop will take maintenance or replace the gearbox that is returned to the factory for remanufacturing." The agreement also requires that car owners "do not make negative publicity or spread through any means (including media, self-media, forums and auto shows)".
What is even more unacceptable to the car owners is that the agreement also stipulates that "the disputes between the two parties on the agreement are deemed to have been completely resolved. Party B voluntarily gives up the loss or damage directly or indirectly caused by this incident. "
Mr. Zhu, the owner of QX60 in Britain and finidi, thinks that this agreement is just like an unequal treaty, and it gives some humiliating benefits, so he understands this matter and keeps it quiet. He thinks this is unreasonable.
This agreement is not for all car owners, and more car owners are still kept in the dark. The extended warranty signed by finidi and the owner of the vehicle ranges from 2 years to 20 years, and the extended warranty period depends on the strength of the owner’s rights protection.
A car owner said that if it is fierce, it will be longer, if it is less, it will be shorter, and if it is not noisy, it will not be extended.
A car owner said that he didn’t know the agreement at all.
Do some car owners think this agreement is not a hush money?
Some car owners think that Britain and finidi are hiding the facts.
Some car owners said that only those who actively defend their rights will be solved.
Some car owners said that if we don’t defend our rights, it won’t be solved.
Why can’t we treat every owner fairly? When will the problem be completely solved? On January 20, 2021, the reporter accompanied a car owner to the after-sales department in finidi, England. Facing our questions, the staff said that the agreement was not a national one, and not all customers would give it. They should also consider the cost of the dealer and the interests of the gearbox repair shop.